Please be aware that wool is a natural fibre and requires less washing than some of you other clothing… But when you do wash your Duckworth wool garments, note the washing instructions that are sewn into the interior seam of your garment. In general we recommend a cool, gentle hand wash for certain lightweight garments and a gentle or wool wash cycle for others. If you have any questions, don’t hesitate to e-mail us for further information.
Duckworth products are made with Montana merino wool in the United States. There may be variations in color shades from season to season, this is completely normal, as wool is a completely a natural fiber. If you need to return your purchase for a replacement or refund, we accept returns of regular priced merchandise in their original condition, unworn, unwashed, and in the original packaging within 30 days of receipt of purchase. Duckworth garments that are purchased from a retail outlet should be returned to the original place of purchase.
Exchanged items will be sent only after the returned goods have been received and reviewed. The customer assumes both the return shipping cost to Duckworth and the replacement item shipping cost, unless the item is found to be defective, in which case we will gladly credit your shipping costs. We do not assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Duckworth. Please note that wear and tear, mishandling, and negligence does not fall under warranty.
If you are unsatisfied with your purchase, we will gladly return or exchange your order for something different if you have purchased it directly from Duckworth. Exchanges and returns are accepted for any reason within 30 days of purchase if your product has the original tags and is unworn and unwashed. All garments have washing instructions on an internal label. Instructions can also be found on the product pages of the website. Please adhere to these instructions as refunds and replacements will not be given if these instructions are not followed
All returns must include a copy of the receipt with the reason for the return. Please email firstname.lastname@example.org or call 844.922.3825 for a Return Authorization Form. All returns/ exchanges must include this form to be accepted.
Duckworth is committed to superior customer service, fantastic products and your complete satisfaction! If you have a question or comment about your experience at Duckworth, we want to hear from you.
Measurements refer to body size, not garment dimensions.
Order Status and Order Tracking
Most in stock items will ship via UPS and will arrive within 5 to 7 business days from receipt of your order if in stock. You will be informed of any unusual delay. Items ordered together may ship separately. UPS cannot deliver to a P.O. Box number.
Questions and feedback are always welcome. For privacy-related issues, please contact us at:
37 East Main Street
Bozeman, MT 59715
Information We Collect
We may collect information (including name, address, telephone number, e-mail address and, when necessary, credit card information) when you:
Place an order on our Web site
Return an item or make an exchange
Receive a gift package
Subscribe to our Duckworth Electronic Newsletters
Are referred to us through a marketing promotion
Website Visitor and Online Information We Collect
Using Information We Collect
Duckworth collects and uses your personal information to better serve you before and after shopping with us. In order to do this, we collect information that allows us to:
Process and track your order
Contact you about the status of an order
Provide you with Customer Service information and support
Send you the Duckworth Electronic Newsletters, if requested
Send you promotional offers we believe will be of interest to you.
Identify your product and service preferences
Customize and tailor our communications to you
Alert you to product recalls or information about products you have purchased.
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution and mailing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited form using this information for their own marketing purposes or from sharing this information with anyone other than Duckworth. At times we may be required by law or legal process to disclose your personal information.
How we use E-mail
When you provide us with your e-mail address, we may send you e-mail messages necessary to process your order or respond to a request. For example, after you place and order from Duckworth, you will receive an e-mail confirmation and, in most cases, an e-mail with package tracking information.
It is our intent to send you promotional e-mail (Our Duckworth E-News) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Duckworth and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating and Reviewing Your Information
You have access to the contact information we have about you. To review and update your contact information, use the My Account button on our website.
We offer choices on the types of information you receive from us. If you prefer not to receive communications from Duckworth, please contact us at the address shown below. If you no longer wish to receive our Duckworth Electronic Newsletters you also may contact us at the address below or unsubscribe using the link provided in each edition of the e-mail.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. Duckworth safeguards the security of our data with physical, electronic, and internal management procedures.
We employ technologies including Secure Socket Layers (SSL), the industry standard, for transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code.
When you have finished browsing and shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this “safe” area. Once you have entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on the lower status bar of your browser to notify you of this change. You will remain in this secure zone for the entire checkout process. (If you do not see the lock in Internet Explorer, click View/Status Bar.)
To ensure our customer security and site performance, our web servers are hosted off-site.
If you are still unsure of giving your credit card over the Internet, please feel free to phone your order to us.
If you have any further question regarding your online security, please contact us at 1-844-922-3825 or e-mail us at email@example.com.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.