Your Cart is Empty
PRIVACY & SECURITY
Protecting your privacy is important to Duckworth. We are committed to respecting your privacy and the security of personal information. Our privacy policy describes the information we collect and how we use it. Please take a moment to read the following policy.
Questions and feedback are always welcome. For privacy-related issues, please contact us at:
37 East Main Street, Suite 15
Bozeman, MT 59715
Phone: 1 (406) 922-3825
Email: customerservice@duckworthco.com
Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
Website Visitor and Online Information We Collect
When you browse the www.duckworthco.com website, you are able to do so anonymously. However, your browser does automatically tell us the type of computer and operating system you are using. The Duckworth website uses cookies. Specifically, the website will set a temporary “session cookie” that lasts the length of your visit to the site, and allows us to collect information on what you view on the site. However, this information is not in any way identified with you personally, unless you choose to browse the site while signed in. We use this information to study usage and navigation patterns so we can improve our site’s convenience and ease of use. Email messages we send you may contain hypertext links back to our web site. We track clicks to these links to help us determine your interest in particular topics and measure the effectiveness of our customer and marketing communications.
Using Information We Collect
Duckworth collects and uses your personal information to better serve you before and after shopping with us. In order to do this, we collect information that allows us to:
Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, email distribution and mailing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited form using this information for their own marketing purposes or from sharing this information with anyone other than Duckworth. At times we may be required by law or legal process to disclose your personal information.
How we use Email
When you provide us with your email address, we may send you email messages necessary to process your order or respond to a request. For example, after you place and order from Duckworth, you will receive an email confirmation and, in most cases, an email with package tracking information.
It is our intent to send you promotional email (Our Duckworth E-News) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.
Links to Other Sites
Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Duckworth and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating and Reviewing Your Information
You have access to the contact information we have about you. To review and update your contact information, use the My Account button on our website.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. Duckworth safeguards the security of our data with physical, electronic, and internal management procedures.
We employ technologies including Secure Socket Layers (SSL), the industry standard, for transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code.
When you have finished browsing and shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this “safe” area. Once you have entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on the lower status bar of your browser to notify you of this change. You will remain in this secure zone for the entire checkout process. (If you do not see the lock in Internet Explorer, click View/Status Bar.)
To ensure our customer security and site performance, our web servers are hosted off-site.
If you are still unsure of giving your credit card information over the Internet, please feel free to phone your order to us.
Phone: 1 (406) 922-3825
If you have any further question regarding your online security, please contact us at 1 (406) 922-3825 or email us at shop@duckworthco.com.
Privacy of Children on Our Website
Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
The Duckworth Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.
This Messaging Program Privacy Policy explains how Duckworth CO collects and uses information about you in relation to its text message marketing program (the “Messaging Service”). We use Klaviyo to provide you with messaging services. For the purposes of the Messaging Service, Klaviyo acts as our service provider and data processor of your information. Please visithttps://www.klaviyo.com/legal for their Terms and Privacy Policy.
Collection of Information
We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).
If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.
Use of Information
We use your information to deliver, analyze, maintain, and support the Messaging Service. We may also use your information to enhance the Messaging Service's features and customize and personalize your Messaging Experience.
Sharing of Information
We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:
Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.
Legal Requirement and Protection of Klaviyo and Others. We may disclose your information as we believe such disclosure is necessary or appropriate to: (i) comply with applicable law and legal processes; (ii) respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iii) enforce a contract with us; (iv) protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others; and (v) allow us to pursue available remedies or limit the damages that we may sustain.
From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.
Protection of Information
We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.
Retention of Information
We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. For additional information, please visit our mainterms of service.
Customer Care
If you are experiencing any problems with the Messaging Service, please email customerservice@duckworthco.com
Main Privacy Policy
By signing up to receive text messages from us, you also agree to our mainprivacy policy above.
