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Privacy

PRIVACY & SECURITY

Protecting your privacy is important to Duckworth. We are committed to respecting your privacy and the security of personal information. Our privacy policy describes the information we collect and how we use it. Please take a moment to read the following policy.

Questions and feedback are always welcome. For privacy-related issues, please contact us at:

37 East Main Street, Suite 15
Bozeman, MT 59715
Phone: 1 (406) 922-3825
Email: customerservice@duckworthco.com

Information We Collect

We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

  • Place an order on our Web site
  • Return an item or make an exchange
  • Receive a gift package
  • Subscribe to our Duckworth Electronic Newsletters
  • Are referred to us through a marketing promotion

Website Visitor and Online Information We Collect

When you browse the www.duckworthco.com website, you are able to do so anonymously. However, your browser does automatically tell us the type of computer and operating system you are using. The Duckworth website uses cookies. Specifically, the website will set a temporary “session cookie” that lasts the length of your visit to the site, and allows us to collect information on what you view on the site. However, this information is not in any way identified with you personally, unless you choose to browse the site while signed in. We use this information to study usage and navigation patterns so we can improve our site’s convenience and ease of use. Email messages we send you may contain hypertext links back to our web site. We track clicks to these links to help us determine your interest in particular topics and measure the effectiveness of our customer and marketing communications.

Using Information We Collect

Duckworth collects and uses your personal information to better serve you before and after shopping with us. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Contact you about the status of an order
  • Provide you with Customer Service information and support
  • Send you the Duckworth Electronic Newsletters, if requested
  • Send you promotional offers we believe will be of interest to you.
  • Identify your product and service preferences
  • Customize and tailor our communications to you
  • Alert you to product recalls or information about products you have purchased.

Information We Share with Others

We contract with other companies to provide certain services, including credit card processing, shipping, email distribution and mailing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited form using this information for their own marketing purposes or from sharing this information with anyone other than Duckworth. At times we may be required by law or legal process to disclose your personal information.

How we use Email

When you provide us with your email address, we may send you email messages necessary to process your order or respond to a request. For example, after you place and order from Duckworth, you will receive an email confirmation and, in most cases, an email with package tracking information.

It is our intent to send you promotional email (Our Duckworth E-News) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

Links to Other Sites

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of Duckworth and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating and Reviewing Your Information

You have access to the contact information we have about you. To review and update your contact information, use the My Account button on our website.

Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. Duckworth safeguards the security of our data with physical, electronic, and internal management procedures.

We employ technologies including Secure Socket Layers (SSL), the industry standard, for transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code.

When you have finished browsing and shopping and begin the checkout process, you will move into the secure area of our site. A warning window may pop up to notify you that you are entering this “safe” area. Once you have entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear on the lower status bar of your browser to notify you of this change. You will remain in this secure zone for the entire checkout process. (If you do not see the lock in Internet Explorer, click View/Status Bar.)

To ensure our customer security and site performance, our web servers are hosted off-site.

If you are still unsure of giving your credit card information over the Internet, please feel free to phone your order to us.
Phone: 1 (406) 922-3825

If you have any further question regarding your online security, please contact us at 1 (406) 922-3825 or email us at shop@duckworthco.com.

Privacy of Children on Our Website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

The Duckworth Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.